You can find our answers to your most frequent questions below. If they are not good enough for you, send us a WhatsApp message from +44 7496 197512. One of us will get back to you as soon as possible.

FAQ

Where can I find information about dispatch and delivery conditions?

You can find information regarding dispatch and delivery in our Customer Service page.

Where can I find information on your returns and replacements policy?

You can find information regarding dispatch and delivery in our Customer Service page.

Will the information I enter on this site be kept safe?

Our webstore is located on a well known e-commerce platform provided by Woocommerce which enables PCI compliance for data security. To learn more about PCI compliance, visit pcisecuritystandards.org.

Please visit our Privacy Policy page for other details.

Our webstore accepts payments via PayPal and Stripe which are the most well-known online payment systems that is used by millions of people. When you place your order you are redirected to related website securely and the rest of the payment procedure happens in their secure servers. After authorisation of your payment your order gets completed. The payment information you enter is secured. Neither we store any credit/debit card details or bank account information in our system, nor PayPal and Stripe share the payment sensitive information with us.

You can find additional information regarding privacy and security matters in our Customer Service page.

How can I place an order?

Placing an order is quite easy.

  1. First of all, we recommend you to register with our website which will open a user account for you. Registration is totally free and will save you time during checkout, future purchases, order tracking, etc.
  2. While browsing our products, you can click on “Add to Basket” button to add the product you are viewing in your Shopping Basket. This will take you to the Shopping Basket page immediately. If you wish to continue shopping for more products, you can do so by clicking a category on the menu bar.
  3. While you are at the Shopping Basket page, you can apply a coupon code which will automatically update the information (amounts, etc.).
  4. Currently, we only accept payments via PayPal. This will let you to pay by credit/debit card over PayPal or use your PayPal balance to pay.
  5. When you are happy with your selection, you can proceed with Checkout by clicking the “Checkout out with Paypal” button. This will take you to Paypal’s secure website.
  6. You will be prompted to make a payment with a couple of steps. If you have a PayPal account, you can login and proceed with the payment. Otherwise, you can click on the option “Pay with a debit or credit card” which will let you enter your credit/debit card details. Click “Continue” to proceed and follow the steps prompted by the secure PayPal system. After completion of the payment procedure, you will either be automatically navigated back to our webstore or a link will be provided so that you can click to do so. Whence the payment is completed, your order will have been placed.
What happens after I place an order?

Whence you place your order, a webstore order number will be assigned and an e-mail will be sent to the e-mail address you have provided during checkout.

The e-mail will include the details about your order and may take up to a couple of hours to be delivered into your inbox.

After we receive your order, we will dispatch it as explained in our Customer Service page. Your item will be either dispatched via Royal Mail or by a trustable fulfillment service, e.g. Amazon. After your item is dispatched, you will be sent an e-mail which confirms the shipment.

You may receive additional e-mails from our fulfillment channel if we use one. We expect your order be delivered in fair time as explained in our Customer Service page.

How can I track my order?

If you have a user account and placed your order while you were logged in with your account, you can track your order by logging in your account and clicking on the corresponding menu item on the left menu. If you have placed your order as a guest (even you have a user account), you can click on the Order Tracking link at the bottom of our webstore pages.

This will take you a page where you will be asked to enter certain details regarding your order. After entering the information correctly and clicking “Track” you will be directed to a page displaying your order details.

How can I contact ElectroCharm?

You can find a Contact Us link at the bottom of almost all pages of our webstore. Clicking on this link will take to our Contact Us page where you can find a form to contact us. Alternatively, if you wish to contact us in writing, you can Whatsapp +44 7496 197512